- Hot Box
Returns & Refunds
Tools4Boards wants your new purchase to exceed expectations. However, if you need to return an item we're here to help. There are a few important things to keep in mind when returning a product you purchased from Tools4Boards:
We guarantee the quality of our products. If the quality of an item hasn’t met your expectations, you have 30 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Tools4Boards, either online or at our warehouse, can be returned to Tools4Boards. Tools4Boards products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you're returning is repackaged with all the components and documentation that were included when you received it.
How To Return Items
To Tools4Boards Warehouse
You can visit our Calgary warehouse in person to make a return or exchange, but please call us at 1-877-475-4929 or email email@example.com in advance to schedule a convenient time to drop by.
Ship your item(s) to:
629 James McKevitt Road SW
Calgary, AB T2Y 2E7
Send via insured, prepaid Regular Parcel Post (this allows you to track your parcel with Canada Post). We cannot accept CODs or courier deliveries.
Ship prepaid via insured ground shipping. Write “Canadian Goods Returning” on the outside of the package.
Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by Tools4Boards.
Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Exchange an item
If you purchased your item(s) from Tools4Boards please call us at 1-877-475-4929 or email firstname.lastname@example.org before visiting our warehouse or mailing the item(s) for an exchange. Item exchanges are subject to product availability.